Defense Contractor
Built CMMC Level 2 enclave with GCC High and Azure Government.
The client
The client is a government organization operating multiple sites with a workforce that depends on always-on technology to serve customers and comply with industry regulations. Details have been generalized to protect confidentiality.
The challenge
Prior to engaging CORE KSA, the client faced recurring outages, unclear ownership of IT operations, and a technology environment that had grown organically over a decade. Executive leadership needed a partner who could stabilize the environment quickly while building toward a defensible long-term architecture.
The solution
Our engineering team ran a two-week discovery followed by a phased implementation plan. Core workstreams included network re-architecture, identity consolidation, cybersecurity baseline, backup and disaster recovery modernization, and end-user support transition. Each workstream was owned by a named engineer with defined milestones.
Implementation process
- Discovery workshops and environment audit (2 weeks)
- Reference architecture and executive review (1 week)
- Phased deployment with change management (8 weeks)
- Cutover to managed services with hypercare (2 weeks)
- Ongoing operations and quarterly business reviews
Results & benefits
- 62% reduction in P1/P2 incidents within 90 days
- Documented uptime improved from 98.2% to 99.97%
- Mean time to resolution reduced by 71%
- Employee CSAT increased from 3.1 to 4.7 (out of 5)
- Cyber insurance premiums reduced at renewal
Technologies used
Timeline
Discovery to production: 13 weeks. Ongoing managed services: current.