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Frequently asked questions
Answers to the most common questions about CORE KSA Technologies services, pricing, support, and processes.
Below are the questions we hear most often from prospective and current clients. Don't see yours? Get in touch and a senior engineer will follow up within one business day.
What services does CORE KSA Technologies provide?
We deliver a full spectrum of enterprise IT services including managed IT, cloud infrastructure, cybersecurity, networking, Microsoft 365 and Google Workspace administration, backup and disaster recovery, VoIP, and strategic IT consulting. See our full services catalog for details.
How is pricing structured?
Managed services are billed monthly per user or per device, project work is fixed-fee or time-and-materials, and consulting is retainer-based. Every quote is transparent and itemized.
What is your typical response time?
Priority 1 incidents: 15 minutes. Priority 2: 1 hour. Priority 3: 4 business hours. All commitments are backed by written SLAs.
Do you provide 24/7 support?
Yes. Our US-based NOC and help desk operate 24/7/365 for all managed services clients.
Which industries do you serve?
Healthcare, legal, manufacturing, construction, financial services, retail, hospitality, education, logistics, non-profits, professional services, government contractors, and both SMB and enterprise organizations.
Are you HIPAA and PCI compliant?
Yes, we operate a documented compliance program aligned with HIPAA, PCI-DSS, NIST 800-171, CMMC, and SOC 2 control objectives.
Do you offer no-obligation IT assessments?
Yes. Our complimentary infrastructure assessment includes a network scan, security posture review, and executive report.
How does onboarding work?
Discovery → documentation → tooling deployment → knowledge transfer → go-live. Most SMB clients are fully onboarded within 2–4 weeks.
What is your contract length?
Managed services agreements are typically 12, 24, or 36 months with month-to-month options available at a premium.
Can you work with our existing IT team?
Absolutely. We frequently act as a co-managed IT partner, augmenting internal teams with specialized skills and 24/7 coverage.
Do you support Mac and Linux?
Yes. Our engineers are fluent across Windows, macOS, Linux, ChromeOS, iOS, and Android.
What cloud platforms do you support?
Microsoft Azure, Amazon Web Services, Google Cloud Platform, and hybrid/private cloud on VMware, Nutanix, and Proxmox.
How do you handle data backups?
3-2-1-1-0 architecture with immutable, air-gapped copies and quarterly restore testing.
What is your approach to cybersecurity?
Defense-in-depth built on zero-trust principles: identity, endpoint, network, email, cloud, and data layers with continuous monitoring.
Do you provide cybersecurity awareness training?
Yes. Simulated phishing, quarterly training modules, and executive tabletop exercises are included in most managed security packages.
Can you help with a cyber incident right now?
Yes. Our incident response team can be engaged 24/7 through our emergency line.
Do you offer cyber insurance readiness reviews?
Yes. We map your controls to major carrier questionnaires and remediate gaps that impact premiums.
What is a vCIO and do I need one?
A virtual CIO is a fractional executive who owns your technology strategy. Growing organizations without a full-time CIO benefit most.
Do you offer project-only engagements?
Yes. Migrations, deployments, and audits are available without a managed services agreement.
How do you protect against ransomware?
Layered controls: EDR, email security, MFA, network segmentation, immutable backups, and continuous monitoring.
Do you sell hardware and software?
Yes, we are vendor-neutral resellers for all major manufacturers and can bundle procurement with deployment.
What certifications do your engineers hold?
CISSP, CCNP, CCIE, Microsoft Certified Expert, AWS Solutions Architect, VCP, PMP, ITIL, CompTIA Security+, and more.
Do you support Microsoft Teams telephony?
Yes, including Direct Routing, Operator Connect, and full Teams Phone deployments.
Can you migrate us from Google Workspace to Microsoft 365 (or vice-versa)?
Yes, we run tenant-to-tenant migrations regularly with zero mailbox data loss.
How is remote support delivered?
Through secure, session-based remote tools with logged activity and multi-factor authentication.
Do you provide on-site support?
Yes. We dispatch field engineers nationwide with next-business-day and same-day options.
What is your uptime SLA?
99.9% for standard managed services and 99.99% for high-availability contracts.
How do you measure customer satisfaction?
Per-ticket CSAT, quarterly NPS, and executive business reviews.
Do you offer Service Level Agreements in writing?
Every managed services engagement includes a written SLA with defined response, resolution, and escalation targets.
What is your escalation process?
Tier 1 → Tier 2 → Tier 3 → Service Delivery Manager → Director of Operations, with defined time-based triggers.
Do you handle Wi-Fi site surveys?
Yes, both predictive (Ekahau) and post-installation validation surveys.
Can you deploy SD-WAN?
Yes, across Fortinet, Palo Alto, Cisco Meraki, VeloCloud, and Cato Networks.
Do you support hybrid Azure AD / Entra ID?
Yes, including AD Connect, seamless SSO, and full cloud-only migrations.
How do you approach compliance audits?
We provide evidence collection, control mapping, and auditor liaison services.
Do you assist with cyber insurance claims?
Yes, we work directly with carriers and forensics teams during covered incidents.
What is a Managed Security Service Provider (MSSP)?
A partner who operates security tools and monitoring 24/7 on your behalf. We are both an MSP and MSSP.
Do you provide dark web monitoring?
Yes, credential exposure monitoring is included in all managed security packages.
How often do you patch systems?
Critical patches within 72 hours, standard patches on a weekly cadence, with defined maintenance windows.
Do you support Apple Business Manager and Intune?
Yes, including Autopilot, ABM, and unified endpoint management strategies.
Can you help with a data center exit?
Yes, we plan and execute colocation exits, workload migrations, and hardware disposition.
How do you handle change management?
ITIL-aligned CAB process with documented risk, rollback, and approval workflows.
Do you offer fixed-fee cloud migrations?
Yes, following a paid discovery to remove estimation risk.
What monitoring tools do you use?
Datto RMM, N-able, Auvik, PRTG, Datadog, and vendor-native cloud monitoring.
Do you provide asset management?
Yes, with lifecycle tracking, warranty management, and refresh planning.
How do you protect our data?
Encryption at rest and in transit, least-privilege access, DLP, and continuous monitoring.
What happens if we want to leave?
We provide a documented offboarding runbook and full knowledge transfer at no additional cost.
Do you offer white-label services for other MSPs?
Yes, our NOC and help desk offer white-label options for peer MSPs.
Can you help with M&A IT integration?
Yes, from due-diligence assessments to Day-1 integration and long-term consolidation.
Do you support OT and industrial networks?
Yes, including Purdue-model segmentation, industrial firewalls, and ICS monitoring.
What is your service coverage area?
We serve clients nationwide across the United States with regional field engineers.