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Customer Success
How CORE KSA measures and drives long-term outcomes for every client.
Customer success at CORE KSA isn't a department — it's how the entire firm is structured. Every managed services account is assigned a Service Delivery Manager whose sole job is to make sure the technology work translates into business outcomes.
How we measure success
- Monthly service reports covering uptime, ticket volume, MTTR, and CSAT
- Quarterly business reviews with technology roadmap updates and cost analysis
- Annual maturity assessments benchmarked against CIS Controls and NIST CSF
- Net Promoter Score (NPS) surveys every six months
What our clients tell us
"CORE KSA is the first IT partner we've ever had who treats our business like their own. That shows up in every recommendation." — Client, Legal Services