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Support Center
One number, one portal, one team. Our US-based service desk is staffed 24/7/365 with tiered engineers and documented escalation paths.
Phone
+1 (310) 995-3218
24/7 for contracted clients
support@coreksatech.example
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Portal
Self-service ticketing, asset visibility, and change requests through the client portal.
Response time commitments
P1 — Critical
15 minutes
Business-down or security incident. Bridge opens immediately with on-call engineer.
P2 — High
1 hour
Major function impaired for multiple users; workaround unavailable.
P3 — Normal
4 business hours
Individual user impacted or non-blocking issue with a workaround.
P4 — Low
Next business day
Requests, questions, and scheduled work.
What every ticket includes
- Named service delivery manager and quarterly business reviews
- Detailed root-cause analysis on all P1/P2 incidents
- Full ticket history and time entries available in the portal
- Documented runbooks maintained per environment